At Flowers East Dulwich, every customer’s satisfaction is our top priority. As a leading local florist, we proudly offer a fresh flowers guarantee for all our clients in and around East Dulwich, serving both households and businesses. Our team handpicks and arranges every bouquet with utmost care to ensure only the finest, freshest flowers arrive at your door.
We take every precaution to ensure your flowers arrive in perfect condition. In the rare event your flowers are damaged during transit, please contact us within 24 hours of delivery. If possible, provide a photo of the damaged flowers and your order details, so we can swiftly address the issue. Our team will review your claim and offer a hassle-free solution, whether that means a full refund or organizing a replacement bouquet at the earliest convenience.
We stand behind the freshness of our arrangements. Our flowers are guaranteed to remain fresh for a minimum of five days from the date of delivery, provided that they are cared for according to our guidelines. If your flowers begin to wilt or show signs of declining quality within this freshness window, please contact us as soon as possible. We are committed to making things right with a suitable resolution—whether that be a replacement, refund, or another agreed-upon remedy.
Your peace of mind matters to us. If we have delivered flowers that are not up to our usual standards of freshness or have arrived in unsatisfactory condition, you have the option of requesting a refund or a replacement arrangement. Once your claim is reviewed and approved, refunds are generally processed back to your original payment method within a few working days. If you’d prefer a replacement, we will arrange for this to be delivered at a time that suits you best, subject to flower availability and your location within East Dulwich and neighbouring areas.
We value your feedback and believe every comment helps us grow stronger as East Dulwich’s trusted florist. Should you wish to make a complaint about our products or services, please get in touch as soon as possible outlining the details of your experience and your order. Our dedicated complaints team will investigate thoroughly and respond quickly with a resolution proposal, keeping you updated throughout the process. We aim to resolve most complaints within five working days, though complex matters may occasionally require additional time.
Flowers East Dulwich is committed to supporting all our local customers. As your neighbourhood florist, we are proud to deliver exceptional flower arrangements and attentive customer service to homes and businesses across East Dulwich and nearby areas. Your trust is important to us, and we will always strive to exceed your expectations—especially when it comes to guaranteeing the freshest flowers possible.
If you have any questions about our Returns, Refunds & Complaints policy, please do not hesitate to contact us so we can help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
