Welcome to Flowers East Dulwich, your trusted provider for online flower delivery within East Dulwich and surrounding locations. By accessing this website and placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. These terms are devised to ensure clarity regarding your buying experience, details of your rights and obligations, and the guidelines we adhere to in providing our flower delivery service. Please carefully read all sections below before placing your order.
These Terms & Conditions apply to all online flower delivery orders placed through Flowers East Dulwich by customers within East Dulwich and neighbouring areas. Whether arranging a delivery for yourself or as a gift for someone else, please ensure you are familiar with how we operate and your responsibilities as a buyer.
To place an order with Flowers East Dulwich for delivery within East Dulwich, simply browse our online selection of floral arrangements and bouquets. Once you have chosen your preferred flower option, add it to your virtual shopping basket and proceed to checkout. The following steps will occur:
A binding contract between you and Flowers East Dulwich comes into existence once we have confirmed your order has been accepted and your payment has been processed.
All flower arrangements and bouquets are subject to seasonal and supplier availability. While we make every effort to display products accurately, colours and floral varieties may occasionally differ due to stock limitations. If a substitution is necessary, we will maintain the same value and style as originally ordered. We do our utmost to ensure that any substituted products are of a similar quality and meet customer expectations for online flower delivery in East Dulwich and nearby areas.
Full payment must be made at the time of purchase via our secure online payment system. We accept most major credit and debit cards. All transactions are processed in GBP (Pounds Sterling) and all prices displayed on the website are inclusive of VAT where applicable, unless otherwise stated.
Upon successful payment, you will receive a transaction confirmation. Your order will not be processed until full payment has cleared.
We offer local flower delivery within East Dulwich and selected neighbouring areas. During checkout, you must provide comprehensive and accurate delivery details, including the correct address, postal code, and recipient telephone number. We cannot accept responsibility for failed deliveries arising from incomplete or incorrect delivery information provided by the customer.
Deliveries are made on the chosen date, usually during our business hours. While we always strive to deliver at your preferred time, we cannot always guarantee exact timing, particularly during busy periods such as Valentine's Day, Mother's Day, or Christmas.
If no-one is available at the delivery address to receive the order, our couriers may attempt to leave the flowers with a neighbour or in a safe place. We will endeavour to leave a calling card with instructions for collection or redelivery where possible. Flowers East Dulwich accepts no liability for items after reasonable delivery attempts have been made in line with these Terms & Conditions.
Once your order is placed, you may request a change or cancellation by contacting us directly. We will do our best to accommodate amendments if received before order processing or dispatch. However, due to the perishable nature of fresh flowers, changes and cancellations are not guaranteed if the order has already been prepared or is out for delivery.
If you wish to cancel your order, please notify us as soon as possible. Provided the order has not already been processed, a full refund will be issued. If the order has already been dispatched or delivered, refunds may be limited at our discretion, except as required by law (e.g., for faulty or incorrect goods).
If you are unsatisfied with the quality or condition of your flowers upon receipt, please notify us within 24 hours with relevant details and photographs. We will investigate each case individually and, if appropriate, offer a replacement or a partial/full refund.
When placing an order with Flowers East Dulwich, you agree:
Flowers East Dulwich is committed to providing a reliable online flower delivery service across East Dulwich and the surrounding regions. However, we will not be held responsible for:
Nothing in these terms or any other communication limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraudulent misrepresentation; or (c) any other liability which cannot be excluded or limited under English law. Our maximum liability for any claim in connection with a single order is limited to the value of that order.
All website content, including photographs, logos, descriptions, and design elements, remain the intellectual property of Flowers East Dulwich or its licensors. Such content must not be reproduced, distributed, or exploited without express permission.
We are committed to respecting your privacy and comply with UK data protection laws. Personal information collected during the order process is used only for administration of your order, fulfilling deliveries, and customer service purposes. All information is handled securely and not shared with third parties except as necessary for processing and delivering your order or where required by law.
Flowers East Dulwich reserves the right to amend these Terms & Conditions from time to time. Any changes will take immediate effect on publication to the website. It is your responsibility to review the most recent version before placing each order. Continued use of our website and services following changes to the terms constitutes your acceptance of those updates.
These Terms & Conditions and any disputes arising in connection with them or your use of our online flower delivery service shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any disputes that arise.
If any provision in these Terms & Conditions is determined by a court to be unlawful, invalid, or unenforceable, such provision will be removed, but the rest of the terms will remain valid and in full effect.
No waiver of any part of these Terms & Conditions by us shall be deemed a further or continuing waiver of any other provision.
If you have questions about these Terms & Conditions, your order, or require further assistance, we encourage you to reach out to our customer care team. We are dedicated to ensuring your satisfaction with every Flowers East Dulwich delivery.
Note: These Terms & Conditions apply to all customers seeking online flower delivery in East Dulwich and the immediate surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Dulwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Dulwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
